Air Conditioning FAQs

To keep your air con system running efficiently and extend its lifespan, it's recommended to service your air conditioner once a year. Evaporative systems may require additional maintenance due to water and filter components.

The size of the aircon unit depends on factors such as the size of your home, insulation, ceiling height, and the number of rooms requiring cooling and heating. Our experts can conduct an assessment to recommend the most suitable size and type for your needs.

Unusual noises such as grinding, rattling, or hissing could indicate issues like loose parts, debris in the unit, or refrigerant leaks. It's best to turn off the unit and contact a professional to assess and repair it.

Costs vary depending on the type, size, and brand of the unit, as well as ductwork and installation costs. Our Otter Air team can provide you with a custom quote tailored to your budget and needs.

Yes – as long as it's a system we cover. We can repair issues with split systems, ducted systems, evaporative systems, and cassette systems. We do not service window box air conditioners. If you're unsure what type you have, send us a photo and we can check for you.

Yes, we install smart home compatible systems and can integrate your air conditioning with Wi-Fi controllers and smart home platforms.

Ducted reverse cycle installation involves placing an indoor unit in the roof space, an outdoor compressor, and a network of ducts throughout the home. Our team handles everything from designing a layout to suit your home to ensuring a seamless installation with minimal disruption.

Ducted evaporative installation involves placing a unit on the roof, connected to a dropper and flashing that pumps cool air through ducting and out of vents in each room. Larger rooms may require additional vents. Our team handles everything from layout design to completion.

Yes. In many cases we may even be able to use the existing ducting and vents, which reduces installation time and cost significantly. Call our team for advice.

Regularly cleaning the cooling pads, ensuring sufficient ventilation by opening windows or doors, and scheduling annual maintenance checks can significantly improve performance and longevity. If your system is very old or undersized, it might be time for a replacement.

We recommend servicing your evaporative cooler at least once a year — ideally before summer. This includes cleaning the pads, checking the pump, and ensuring the water distribution system is working correctly.

Absolutely. Regular maintenance helps prevent breakdowns, improves efficiency, extends the life of your system, and keeps your warranty valid. We recommend annual servicing for all air conditioning systems.

We service and repair most major brands including Daikin, Mitsubishi, LG, Samsung, Panasonic, Fujitsu, and more. Contact us to confirm compatibility with your specific model.

We do both. We can supply and install air conditioning units or install a unit you've already purchased. We'll ensure the unit is perfectly sized and correctly installed for your home.

Yes. We provide air conditioning services for commercial properties including offices, retail spaces, warehouses, and restaurants. Our team can handle installations, repairs, and ongoing maintenance contracts.

Yes. We offer maintenance contracts and one-off servicing for commercial air conditioning systems. Contact us to discuss your requirements and we'll put together a tailored service plan.