Business & General FAQs

Otter Air is a WA-owned and operated trades business based in Perth, specialising in air conditioning and electrical services. We are known for our honest, reliable, and efficient service, with a reputation built on delivering what we promise.

Yes. Our entire team holds the required licenses for the services we offer and are fully insured, giving you complete peace of mind with every job we complete.

Yes. We offer flexible scheduling including weekends and after-hours bookings. Contact our team to arrange a time that suits you.

You can book by calling us on 0434 951 341, sending an enquiry through our website contact form, or emailing us directly. We'll confirm your appointment and send a reminder before the job.

Thanks to our large fleet and flexible scheduling, we can often provide same-day or next-day service. For emergency jobs, we aim to respond as quickly as possible.

Yes. We'll confirm your booking and send you a reminder the day before your appointment so you're always in the loop.

No — we do not charge a call-out fee for standard bookings. We provide upfront quotes before starting any work so there are no surprises.

Yes. We offer free, no-obligation quotes for all jobs. Contact us today and we'll provide a clear quote before we begin any work.

We accept EFTPOS, credit card, and bank transfer. Payment is typically due on completion of the job unless otherwise agreed.

Never. We believe in upfront, transparent pricing. Our prices will always be clearly quoted before we start any work, with no surprises when the job is done.

Our team is based in Perth and services the entire metro region, from Two Rocks in the north to Mandurah in the south, and from the coast to the hills. If you're not sure if we service your area, just give us a call.

Our primary service area is the Greater Perth metro region. For jobs outside this area, please contact us and we'll do our best to accommodate your needs.

Yes. We back all our work with a workmanship guarantee. If there is a problem related to our installation or repair, we'll return to fix it at no additional cost.

New system installations come with both a manufacturer's warranty on the equipment and our own workmanship warranty on the installation. We'll provide all warranty details with your job completion certificate.

Yes. We provide emergency call-outs for urgent electrical and air conditioning issues. Call us on 0434 951 341 and we'll dispatch a technician as quickly as possible.

Emergency or after-hours call-outs may attract a premium rate. We'll always be transparent about pricing before we come out, so you know exactly what to expect.